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ViaWest Overview

Centered Around You.

Recognized as a best-in-class IaaS provider and trusted IT partner, ViaWest offers a comprehensive suite of world-class data centers and an IaaS portfolio of colocation, dedicated private cloud, and virtual private cloud all complemented by a broad range of managed services and an exceptional customer experience.

Headquartered in Colorado, ViaWest operates 27 enterprise-class facilities in Colorado, Texas, Oregon, Utah, Nevada, Arizona and Minnesota.

  • Industry Leading PUE
  • 630,000+ sf. of raised floor
  • 117 MW UPS power capacity
  • 29+ unique telecommunication carriers
  • 18 geographically diverse mirrored operation centers
  • 100% uptime guarantee/SLA

We are IT Builders…Serving as Your Architects.

Our state-of-the-art designs allow for easy deployment, operations, maintenance, expansion and flexibility due to our ability to direct power and cooling anywhere, as needed, in the data center. All under a common, and always improving, set of best practices:

  • Reliability - 100% availability, concurrently maintainable and fault tolerant – give you peace of mind
  • High Density Capable -18,000W is our standard density but supported as high as 37,000W utilized – you will not be limited by power or cooling densities
  • Energy Efficiency - Ultra low PUE, and green and sustainable – offers lower costs and greener solutions for you
  • Secure & Compliant - Biometrics for two-factor authentication, and support for customer compliance requirements: PCI, HIPPA, FISMA, FAR, DFAR, FDA and more – therefore lowering audit costs and making audits easier
  • Built Around You – Flexible customize solutions built around your business solution requirements

We Future Proof IT Decisions

Expertise around a spectrum of IT infrastructure solutions allows ViaWest to provide individualized services to support a diverse set of customer needs.

Leading the industry with Operational Superiority.

  • Flagship data centers allow for:
    • Industry leading sub 1.2 Power Usage Effectiveness (PUE) capability
    • Free cooling design optimized to local conditions
  • Allows customers to adopt our green programs by deploying IT in a ViaWest data center
  • Efficient, low-loss equipment
    • Transformers, UPS, & Mechanical systems
  • LED lighting and intelligent controls
  • Efficient use of other resources such as water
  • Controlled hardened facility using multiple zones of increasing security
  • 24/7 On-site physical security monitoring
  • High resolution video camera and 90 Day surveillance & retention available
  • Cabinet/Cage Perimeter security controls – Badge & Biometrics for two-factor authentication
  • Extensive background checks & clearance policies in place
  • Support PCI, HIPAA, FISMA, FAR, DFAR, FDA, GLBA, ISO/IEC 27000, NIST 800-53, ITIL 3.0
  • Compliance based audit reports (HIPAA, PCI DSS, SSAE 16/SOC 1, SOC 2 & 3)

Your ViaWest Customer Support

  • Manage installation of all products and services; sourcing and coordinating all internal and external resources
  • Dedicated project manager assigned to qualified installations
  • Single point of contact for all technical support needs – staffed 24x7x365 with average tenure of 3+ years for our TAC support engineers and average industry experience of 8+ years
  • Regimented training program with required testing & certifications
  • Average time from call inception to live TAC Engineer < 30 Seconds
  • All staffed with data center technicians offering 100% integration with flexible and scalable systems & tools
  • All physical entry, environmental, power & networks monitored real-time
  • 100% customer satisfaction guarantee for the life of the agreement
  • 100% network availability commitment
  • 100% power availability commitment
  • 100% redundant hardware availability commitment
  • Installation commitment with guaranteed delivery date outlined on order form